In the early 1990s, the DCRI developed the in-house capability to provide packaging and distribution of clinical trial materials and interactive voice-response system (IVRS) services. Because of the rapid growth and demand for these services, this operation was spun off from the DCRI in 1997 as a separate entity and was later acquired by Clinical Trial Services (CTS) and Interactive Clinical Technologies, Inc. (ICTI).

ICTI and CTS now serve as the DCRI’s preferred providers for packaging and distribution of clinical trial materials and IVRS services.

ICTI’s technology expedites DCRI trials through advanced randomization schemes, real-time enrollment data, and efficient management of trial materials. The company also manages the call center for the DCRI’s Clinical Helpline, which allows investigative sites participating in DCRI trials to contact knowledgeable clinical staff around the clock.